Shipping & returns

SHIPPING

Orders are packed and shipped out on weekdays only. Depending on when you place your order, it can take up to 2 days before your item is shipped.

A Canada Post tracking number will be sent to you so you can track your package.

INCORRECT ADDRESS

It is the customer's responsibility to enter a valid address with apartment number or suite when ordering online. If a package is non shippable because of an incorrect address. The item will be sent back to Olodge and this could lead to additional fees.

RETURNS

Follow the link below to create a Canada Post return label. A delivery charge of $ 12 will be deducted from your refund.

https://www.canadapost-postescanada.ca/information/app/asrc/etiquette?Idpolitique=PR794869&PARAMETRESREGIONAUX=
fr

If you do not have a printer, you can show this return ID number: PR794869 to a Canada Post agent at the post office.

Here is the delivery address for returns:
670 Boul. Laurentians, Piedmont
J0R 1K0, QC, Canada.

EXCHANGES

Instead of an exchanges, we offer refunds for items returned within 30 days and suggest that the customer place a new order for the replacement product. To do this, please contact us at info@olodge.ca.

REFUNDS

The item must be returned within 30 days of ordering. Items must be new, unused and have all of their labels. Only products and their applicable taxes are eligible for a refund. Shipping fees and clearance items are not eligible for refunds.*

*** Items at 30%, 40%, 50% off are considered final sale.

WARRANTY

All products sold by Olodge Café Plein Air have different guarantees, depending on the manufacturer. We will handle the process with the manufacturer if a product is damaged or has a defect.

PRIVACY POLICIES

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed to respecting the confidentiality of the personal information we collect.

The personal information we collect is collected through forms and through the interactivity established between you and our website. We use:

Log files

These collect data, including your IP address, browser type, Internet service provider, landing / exit pages, and time stamp.

Web Beacons

"Tags" and "pixels" are electronic files used to record information about how you navigate the site.

Cookies

These are data files that are placed on your device or computer and often include an anonymous unique identifier.

When you fill out a form for a purchase or an attempted purchase, we collect certain information, including your name, billing address, delivery address, payment information, email address, and phone. We refer to this information as "Order Information".